Refund Policy
Refund Policy – Tivi Mate IPTV
At Tivi Mate IPTV, customer satisfaction comes first. We have full confidence in the quality of our IPTV services and want you to enjoy your subscription worry-free. That is reflected in our refund policy.
Tivi Mate IPTV gives you a 30-day money-back guarantee on your first subscription, whatever its length.
30-day guarantee
Not completely satisfied with our service, for any reason at all? You can ask for a full refund within 30 days of the purchase date, with no complicated procedure.
Refund conditions
You are eligible for a refund if you meet the following conditions:
- You submit your request within 30 days of your first purchase.
- Only the first purchase of a new subscription is covered by the guarantee.
- Subscription renewals and repeat purchases are not covered by this guarantee.
- We may refuse a refund request in cases of fraud, misuse of the service or a breach of our terms of use.
How to request a refund
Want your money back? Contact our customer service through one of these channels:
📧 Email: [email protected]
📞 Phone / WhatsApp: +44 7462069463
You can also use the contact form on our website.
Please include in your request:
- Your order number
- The email address you used for the purchase
- The reason for your request
Our team will review your request and get back to you as quickly as possible.
How we issue refunds
Once your request is approved, we refund the amount using the same payment method you used for your purchase.
How long it takes for the money to reach you depends on your bank or payment provider (card, PayPal or crypto).
Contact
🌐 Website: tivi-mate.live
📧 Email: [email protected]
📞 Phone / WhatsApp: +44 7462069463
These terms and every order placed with us are governed by applicable law. Nothing in this policy limits your rights under the consumer protection laws of your province or territory. Have questions about our refund policy? Feel free to get in touch. Our team is happy to help.