Privacy Policy

Privacy Policy – Tivi Mate IPTV

At Tivi Mate IPTV, protecting your privacy comes first. This privacy policy explains how we handle your personal information.

We are committed to keeping your personal information confidential, secure and well protected, both when you visit our website and when you use our services.

Tivi Mate IPTV is responsible for the personal information collected through tivi-mate.live, as set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the GDPR. Data security matters online, which is why we take strict measures to protect all the information you entrust to us.

What personal information do we collect?

We only collect the information needed for our services to work properly, such as:

  • First and last name
  • Email address
  • Phone number
  • Mailing address

We may collect this information in the following situations:

  • You place an order on our website
  • You create a user account
  • You take part in a survey, promotion or contest
  • You contact our customer service
  • You ask a question about our services

You are not required to provide this information, but some of our services cannot be provided without certain details.

How do we use your information?

We only use the information we collect for the following purposes:

  • Providing and managing the IPTV services you ordered
  • Processing payments and invoices
  • Providing customer service and answering your questions
  • Keeping you informed about offers, promotions and new services that may interest you
  • Complying with the laws and regulations that apply to us
  • Strengthening the security of our services and protecting our users

Don’t want to receive marketing messages anymore? You can unsubscribe at any time using the unsubscribe link in our emails or by contacting our customer service.

Do we share your information?

Tivi Mate IPTV never sells, rents or shares your personal information with third parties for commercial purposes.

In exceptional cases, certain information may be transferred, for example in the event of a merger, acquisition or restructuring of the company, or when we are required to do so by law.

Any such transfer is always subject to the same strict confidentiality and data security requirements.

Security

We take advanced technical and organizational measures to protect your personal information, including:

  • Data encryption
  • Professional firewalls
  • Secure authentication and access control systems
  • Ongoing security monitoring

These measures are designed to prevent unauthorized access to, loss, disclosure and misuse of your information.

Promotions and contests

For promotions, special offers or contests run by Tivi Mate IPTV, we may ask you for certain personal information, such as:

  • Name
  • Email address
  • Contact details

Taking part in these promotions is entirely voluntary.

We only use the information collected for:

  • Running the promotion or contest
  • Communicating with participants
  • Announcing the winners, where required

Your rights

Depending on the privacy laws that apply to you, including PIPEDA and, where applicable, the EU General Data Protection Regulation (GDPR), you may have the following rights:

  • Right of access to your personal information
  • Right to rectification
  • Right to erasure of your information
  • Right to restriction of processing
  • Right to object
  • Right to data portability

Want to exercise one of these rights? You can contact us at any time. If you believe we are not handling your information properly, you can file a complaint with the Office of the Privacy Commissioner of Canada or another competent privacy authority.

Contact

Do you have questions about this privacy policy or about how we process your personal information? Get in touch with us:

🌐 Website: tivi-mate.live
📧 Email: [email protected]
📞 Phone / WhatsApp: +44 7462069463

You’ll find more information in our terms of use and in our cookie policy (tivi-mate.live/cookie-policy/). You can also reach us through the contact form on the website.